Company Information:

Studio 30B
High Street
Newport Pagnell
Milton Keynes
Buckinghamshire MK16 8AQ

Registered in England

For any information not listed email: info@spektal.com

Returns & Shipping:

Returns:

When returning an order from Spektal please be sure to fill out the returns form provided. In the unlikely event of a faulty product please contact us in writing prior to reposting your order.

All customers will have a window of seven days to return an item from the date of receipt. For an order to be deemed refundable it must be strictly unworn, unwashed & returned in its original condition with all tickets & tags securely attached along with the original receipt to the address displayed. (left)

When returning an order to Spektal please be sure to label the parcel boldly and clearly with ‘RETURN’ this is imperative as extra costs can be incurred by postal services or UK customs for failure to do so.

Orders returned are recommended to be sent via a recorded delivery service as customers are liable for the loss of returned orders in transit.

If a returned order has met all the criteria set out in the previous paragraphs, a full refund or replacement (dependent on stock) will be issued to the customer via the account used for purchase within five working days of the returned order’s arrival. This refund will exclude any postage costs borne by the customer for returning their order.

Customers who wish to exchange an order for another size, colour or garment of equal value will be required to pay the costs of posting the replacement order.

Shipping:

Spektal posts orders worldwide. Orders within the UK are entirely free.

UK orders are posted via Royal Mail Special Delivery (Next day delivery).

Overseas orders are posted via Royal Mail Airsure (Delivery times & prices will vary upon the orders destination.)

Stock & Product:

Stock:

In the unlikely event that an order is not available once payed for the customer will be informed in writing within five working days of the order confirmation.

For enquiries about availability or general information please email the address provided. (Left)

Product:

Spektals product is photographed as accurately as possible however due to screen colours and various resolutions along with the nature of each garment being hand crafted, no product is identical and therefore photographs are of no contractual value.

Customers are advised to closely read the product descriptions and size guides provided. If there is any outstanding information or concerns please feel free to contact us via email.

Spektals product descriptions and pricing may vary, we also reserve the right to change them at any point without prior notice being given.

Payments & Privacy:

Payments:

Customers can pay for product using a credit card, debit card or PayPal account.

All payments are processed securely through PayPal. Spektal does not hold credit information. We retain only the information needed to post an order and contact a customer regarding the progress of their order.

Any information collected shall be used only at the time provided in order to process and confirm an order. Information will not be shared, traded, rented or sold to third parties. Any changes made to the privacy policy will be posted above.

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